For a business, pest control is not really about pests. It's about the audit, the review, the health inspector and the phone call from a customer who saw something.

Which is why commercial work is judged on documentation as much as on treatment. A programme that eliminates the pests but leaves you with nothing to show an auditor has done half the job.

Who we service in Townsville

Restaurants, cafés and pubs. Commercial kitchens and food manufacturing. Supermarkets and grocers. Warehouses and logistics facilities. Schools and childcare. Aged care. Medical and allied health. Offices and body corporate common property. Motels, backpackers and short stay accommodation. Marine and port related facilities, including AQIS licensed fumigation for export consignments.

Different sectors have different pressures. A café's problem is cockroach control in Townsville and small flies. A warehouse's problem is rodent control in Townsville and birds. A childcare centre's problem is that whatever we use has to be defensible to a parent.

Documentation and food safety compliance

If your business handles food, your food safety programme requires pest management to be documented, and an auditor will ask to see it. What we provide as standard:

▪      A site plan showing the location and number of every bait station, monitor and trap.

▪      A service report at every visit, recording what was inspected, what was found, what was applied, at what rate and where.

▪      Trend reporting, so you can demonstrate that activity is being managed over time rather than merely responded to.

▪      Product safety data sheets and licence documentation held on site in a pest folder.

▪      Corrective action recommendations, covering the structural and housekeeping issues that create pest pressure in the first place.

That last point matters more than most operators expect. Auditors increasingly want to see that recommendations were acted on, not just made. We write them clearly enough to be actionable and we follow up on them at the next visit.

Scheduled servicing

Most commercial sites run on a monthly, bi-monthly or quarterly cycle depending on risk. Food premises generally sit at monthly. Warehouses and offices are frequently quarterly.

What a scheduled visit involves: inspection of all monitoring points, replenishment and servicing, treatment of any active issue, inspection of high risk zones such as dry stores, waste areas, dock doors and roof voids, and a written report before we leave.

Between scheduled visits, callouts for a specific issue are included on most programmes rather than billed separately, because a programme that penalises you for reporting a problem is a programme that discourages you from reporting problems.

Warehouse and logistics

Rodents and birds are the two that matter here, and both are structural problems as much as pest problems.

Rodent programmes use externally mounted stations to intercept before entry, plus internal monitoring, mapped and numbered so you can demonstrate coverage. Dock door seals, gaps under roller doors and unsealed penetrations get identified because baiting an unsealed building is a subscription rather than a solution.

Bird proofing in warehouses is usually netting to truss level or exclusion at entry points. Droppings on stock, on packaging and on floors are a contamination issue as well as a slip hazard.

After hours and discreet attendance

Trading hours make daytime treatment impractical for a lot of hospitality. We attend outside trading hours where required, and we can attend in unmarked vehicles for customer facing premises where a signwritten van at the front door is not the look you want.

Getting started

It begins with a site assessment rather than a quote over the phone, because commercial pricing depends on floor area, sector, risk profile, number of monitoring points and service frequency.

We walk the site, identify the pressure points, propose a programme and price it. If you're currently with another provider and unhappy with the reporting, bring the folder and we'll tell you plainly what's missing from it.

Call 07 4774 3316 to arrange a site assessment, or see our full range of pest control services for everything we cover.

Frequently asked questions

How often does a commercial site need servicing?

Food premises generally require monthly servicing. Warehouses, offices and lower risk sites are commonly quarterly or bi-monthly. The right frequency depends on your sector, your audit requirements and the pest pressure at the site.

Will you provide documentation for a food safety audit?

Yes. Every programme includes a site plan, service reports at each visit, trend reporting, product documentation and corrective action recommendations, held in a pest folder on site and provided digitally.

Can you attend outside trading hours?

Yes. After hours attendance is standard for hospitality and retail sites where daytime treatment is impractical, and we can attend in unmarked vehicles for customer facing premises.

What happens if we get a problem between scheduled visits?

Callouts between scheduled services are included on most of our commercial programmes. We would rather you rang us the day you saw something than waited for the next scheduled visit.

Do you service body corporate and strata property?

Yes, including common property, roof voids, basement car parks, waste areas and grounds. We can report to the body corporate committee or the managing agent as required.